ASOA Practice Management Program
August 23–24, 2019
JW Marriott Austin
110 E. 2nd Street
Austin, Texas 78701
This program is aimed at ophthalmic practice management staff. The education is presented by an esteemed list of faculty.
|Friday, August 24|
|8:30 a.m. –11:30 a.m.||Understanding Generational Differences – Strategies to Help Maximize Patient Engagement||Alison Gervat
|11:30 a.m.– 12:45 p.m.||Finding the Value in Income Statements Lunch Program||Maureen L. Waddle, MBA|
|12:45 – 1:15 p.m.||Break|
|1:15 – 2:30 p.m.||2018 Legislative & Regulatory Update – Why it Matters to You||Nancey McCann|
|2:30 – 3:30 p.m.||Things That Make You Go ‘Hmm’… Managing HR and Compliance in a Small Practice Setting||Gretchen W. Kimble, JD, COE
Joe Theine, MBA, COE
|3:30 – 4:00 p.m.||Break|
|4:00– 5:30 p.m.||Technician Accountability: Maximizing Your Staff's Performance||Adrienne P. Lloyd, MHA, FACHE,
Heidi A. Campbell, COT
|Saturday, August 25|
|7:00 – 8:00 a.m.||Breakfast and Networking|
|8:00 – 9:30 a.m.||People Join Companies: They Leave Managers||Keith Casebolt
|9:30 – 10:30 a.m.||2018 Billing & Coding Update – What You Need to Know NOW!||E. Ann Rose|
|10:30 – 11:00 a.m.||Break and Networking|
|11:00 a.m. – 12:30 p.m.||Physician/Administrator Partnership: When to Lead and When to Get Out of the Way||Adrienne P. Lloyd, MHA, FACHE
Heidi A. Campbell, COT
|12:30 – 1:30 p.m.||Lunch and Networking|
|1:30 – 3:00 p.m.||Eyes on Compliance||William T. Koch, COA, COE, CPC
E. Ann Rose, FASOA
|3:00 – 3:30 p.m.||Break and Networking|
|3:30 – 4:30 p.m.||Benchmarking – Your Key to Practice Excellence||Maureen L. Waddle, MBA
Joe Theine, MBA, COE
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Understanding Generational Differences – Strategies to Help Maximize Patient Engagement||3||Core A
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Lunch Program: Finding the Value in Income Statements .||1||Core B, CPPM|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-2018 Legislative & Regulatory Update – Why it Matters to You||1||Core A. CPCO and CPMA|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Things That Make You Go ‘Hmm’… Managing HR and Compliance in a Small Practice Setting||1||Core B, CPPM CPCO|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Technician Accountability: Maximizing Your Staff's Performance||1.5||Core B, CPPM|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-People Join Companies: They Leave Managers||1.5||Core B, CPPM|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-2018 Billing & Coding Update – What You Need to Know NOW!||1||Core A and COPC|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Physician/Administrative Partnership: When to Lead and When to Get Out of the Way||1.5||Core A and COPC|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Eyes on Compliance||1.5||Core A, CPCO, CPMA and COPC|
|ASOA Practice Management Program at the Combined Ophthalmic Symposium-Benchmarking – Your Key to Practice Excellence||1||Core B, CPPM|
In today’s health care landscape, there is an increased focus on improving patient outcomes by providing patient-centric, value-based care. Understanding Personality Types to Enhance Patient Engagement is a program designed to help you do just that. The program is divided into 2 sections, both of which are designed to give healthcare professionals the fundamental knowledge and skills to ADAPT their communication styles to help enhance patient interactions and outcomes.SECTION 1: UNDERSTAND AND RECOGNIZE
This interactive and engaging segment defines 4 key personality types, highlights the verbal and nonverbal characteristics for each, and gives attendees the strategies and tools needed to recognize and segment the personality types and communication style of their patients.SECTION 2: INTERACT AND ACHIEVE
This section puts knowledge into action. Using a series of ophthalmology-related case studies, attendees will learn how to adjust their own personality styles, and tailor their conversations with patients, to enhance interactions at key moments in care.
Income statements are not just for determining taxes, they are the most important management report for managers and owners. Managers and owners who accurately monitor the practice’s financial statements are better able to align on goals and make better decisions. This course provides a few easy steps for making income statements more user friendly and meaningful.
Join ASCRS•ASOA Director of Government Relations Nancey McCann for a detailed update on the current state of legislative and regulatory affairs and the effect on our industry, as well as a 2018 MIPS update.
As practice administrators, we are often called upon to be ‘experts’ in many different areas, and two of the most challenging areas for many are human resource management and regulatory compliance. The speakers will present case studies on best practices for managing team members and prioritizing compliance issues. Attendees will take home information on how real practices have navigated these two areas, especially specific lessons learned that can be implemented in their practices immediately.
The session will address the important roles that technician training, accountability and educational advancement have in optimizing practice performance. Without consistent accountability, your practice stands to lose its high-performing staff, resulting in loss of teamwork, productivity and, ultimately, patient satisfaction. Understand the value of a “Day Zero” conversation in re-setting expectations and establishing a high-accountability culture. Learn how to design a clinical staff productivity monitoring system and incorporate it in establishing a culture of accountability across all roles.
This session will feature a discussion on your role in creating a successful company Culture. Leaders set the tone for company culture and play a large role in whether your best people choose to stay or go. Learn how to improve your leadership skills to create a winning culture and retain your best employees.
This session will feature an update on Medicare issues facing ophthalmology practices right now. Topics to be discussed will include physician fee schedule changes, MIGS surgery, new Medicare cards, Category III codes and TPE audits. Also included will be tips on conducting internal audits to keep your practice in compliance with Medicare rules and regulations.
The relationship between physician and administrative leaders is critical to the success of any practice. The session will focus on the importance of the physician-administrative partnership in creating a high-reliability culture that inspires teamwork and innovation, driving practice success. Speakers will share how to develop a successful administrator-physician dynamic to reduce non-value-added waste in their organization. This session will also discuss strategies to achieve necessary physician, leadership and staff engagement to foster long-term cultural transformation.
Compliance, particularly chart reviews and documentation audits are becoming more prevalent and provocative. Payers are using them as a way to control, contain and recoup payments. This presentation will focus on the different types of reviews and audits to include real life case studies and outcomes.
This course takes a hands-on approach to benchmarking. Using financial statements, attendees will calculate common benchmarks including operating overhead and staff salary expense ratios. This is a great opportunity to roll up your sleeves and gain experience. You will look at some of the nuances that lead to accurate calculations, compare practice to national benchmarks and make better business decisions for your practice’s financial health.